I truly felt like a valued customer...
Previously buying a car has involved haggling and being passed between various salespeople. Normally i enter car yards with trepidation but upon being greeted by Thomas i felt very comfortable. He listened to my requirements and answered my many questions and he made the process of buying a new car far more enjoyable than i had expected. Also i was very impressed at the delivery. I truly felt like a valued customer.
Well done!
Made us very comfortable! Great service...
Upon giving birth to our new born baby my wife was not fit enought to make the trip out to the dealership, however Thomas made the effort to come to our house were my wife (primary driver of the car) could test drive and inspect the car. Did not pressure to buy after coming to see us. Made us very comfortable! Great service.
Thomas Partridge
All the staff so friendly and enjoyed dealing with them
Desmond Senden
Pleased to be able to still source genuine parts. Courtesy bus to city and return is a greatly appreciated service that
compliments the workshop.
Desmond Senden
I was impressed by the promptness on this minor service, next time i won't travel home while work is done. I'll
browse at shops.
Desmond Senden
Was very satisfied with the staff. Very helpful.
Jason Bush
Everything was very good. I like being able to drop off the car at 6am with a safe key system available. Very
pleasant staff.
Jason Bush
Staff out south city mazda are very friendly, courteous and able to fix problems that other dealers couldn't hence the
reason i service my mazda with them.
Jason Bush
The change in recpetion staff over the last year has made a big difference to my service experience. They are more
accommodating and helpful and were the reason i decided to continue servicing my car at this dealership.
Desmond Senden
100% satisfied with mazda's excellent service in all respects. Always enjoy my visit.
Jason Bush
Staff were great.
Barbara Rice
The whole service that day was done with least disruption. Upon arrival the car was checked and i was back home
within 20 mins. As the car was finished a half hour earlier, they rang me and offered to come straight away to pick
me up which saved me even more time. Excellent service . Thank you very much
Barbara Rice
I was extremely happy with the service provided by south city mazda. This was my first visit and i found their service
excellent. I purchased my mazda from another dealer but will continue to use south city mazda from now on.
Jason Bush
The service staff member i was dealing with was extremely professional and helpful, keeping me up to date on the
phone always. This is new to me, and was very much appreciated.
Barbara Rice
It is always a pleasure to deal with Ryan, Barbara and the team at south city. I won't be going anywhere else. Elizabeth Fairon
Jason Bush
South city mazda service staff are always very helpful and courteous.
Barbara Rice
Barbara is a pleasure to see as usual. What a fantastic customer service asset.
Desmond Senden
Very friendly staff who were happy to assist me.
Ryan Denny
I just wanted to commend the service manager for dealing with my problem in a friendly and efficient manner. He
was extremely polite friendly and helpful.
Desmond Senden
I would like to congratulate the mechanics for their promptness. My mazda needed the service before i took it to
Rockhamption for a funeral and then "squeezed me in". The service was completed in less time than i expected.
Thank you very, very much!!
Jason Bush
No concerns. The team at south city mazda have always done a great job for me. As long as i have a mazda I will
always return there for servicing. Keep up the good work.
Desmond Senden
The courtsy bus was well organised and very convenient.
Jasmine Angel
Really felt as though they were trying to find me the best deal for me. 100% happy with the staff!
Shane Yearbury
Fact that wasn't given to run around on best price and offered a car until delivery without me asking. Willing to go
the extra step. Another dealer offered $250 less but kept changing gear posts so didn't accept.
Barbara Rice
Very good service by staff
Mark Samuels
Completely satisfied on all occasions.
Barbara Rice
I was very happy with the service.
Samara Halliwell
No - no complaints. It was a pleasant & no fuss experience - thanks.
Mark Samuels
Maintain current high standards.
Samara Halliwell
Always great service!!!
Barbara Rice
I have previously been very dissatisfied with the reception service at mazda but have recently found that the change
in staff has made a big difference to my experience. The staff are friendly, accomodating and keep you well
informed. Well done on the change of reception staff!
Mark Samuels
I feel that i can trust that what they said was done, was done.
Peter Meng
I appreciate being able to take vehicle on test drive on my proffered route. Very good communication skills of salesperson and professional manner. Opportunity to negotiate price directly with manager.
Jasmine Angel
Salesperson Jasmine was fully informed of the mazda product, a great help, in colour, and my needs. She went out of her way to advise me of my choice and needs. Always smiling offering refreshments and a seat. This mazda will probably be my last car, but will recommend southside mazda and Jasmine to all.
Thomas Partridge
Previously buying a car has involved haggling and being passed between various salespeople. Normally i enter car yards with trepidation but upon being greeted by Thomas i felt very comfortable. He listened to my requirements and answered my many questions and he made the process of buying a new car far more enjoyable than i had expected. /also i was very impressed at the delivery. I truly felt like a valued customer. Well done!
Randel Stephens
I would like to say that Randel was a very good salesperson, he called me at home when he said he would and he was not pushy about selling us something. He was a very nice person. Very knowledgeable about his job. Thanks to Randel we chose mazda.
Brian Lee
Brian our salesman was amazing, we felt completely confident and comfortable with him
Craig Cowan
Had it not been for Craig, sales rep. I would have opted out it is he who suggested that i drive a auto instead of my manual driving experience
Thomas Partridge
Big thumbs up to the dealership and Thomas our sales person!!!!! upon giving birth to our new born baby my wife was not fit enough to make the trip out to the dealership, however Thomas made the effort to come to our house were my wife( primary driver of the car) could test drive and inspect the car. Did not pressure to buy after coming to see us. Made us very comfortable! great service
Thomas Partridge
I would rate the salesperson 10/10
Dale Gregory Davey
Dale was very respectful of myself and my partner and he was very professional in our dealing. He was very polite and well mannered and he knows how to treat customers.
Jason Bush
Vehicle has only been serviced at this dealership since purchase (Jan 2002). Perhaps this s a good indication of my feelings as I am quite fussy and wish very good service always.
Jason Bush
I am always very happy with the service i receive at mazda and look forward to my next visit.
Excellent service from the south city team. A job well done.
Jason Bush
Very happy with service provided at this dealership - friendly reception staff.
Desmond Senden
Excellent customer service. Extremely helpful staff.
Desmond Senden
It was amazing. This was my last time at this service centre and i have to say they were much nicer than where I usually go, so i will be taking my mazda back to this dealership.
Desmond Senden
I work shift work and had to drop my car off before opening hours and pick it up after closing. It is good that they offered this service.
I think it is a good mazda dealership. My car is also serviced on time. Also the friedly staff and the great people that drop me off at the shops while my car is getting serviced.
Barbara Rice
The reception staff member was very helpful. I feel i have to give Barbara Rice a mention, thank you.
Desmond Senden
Really appreciate being able to get transport to and from work in the city. Very professional and reliable service, makes things so much easier than trying to work out and get public transport!
Desmond Senden
The car had been beautifully washed when i picked it up. I am very happy with the service provided to the city and return. The driver is always very friendly and helpful.
Barbara Rice
Barbara Rice has always been fantastic to myself and all my staff that service our vehicles with south city mazda.
Ryan Denny
My additional concern was with a small paint irregularity which was quickly and courteously addressed by Ryan, service manager, for which i am most grateful, thank you.
Nick Sherrington
Everything was awesome, excellent service given by the salesman that i dealt with.
Brian Lee
Satisfied with all levels of service.
Randel Stephens
The salesman was very courteous and professional and made the vehicle change the easiest and most convenient that i have experienced.
Dale Gregory Davey
Very satisfied. Comprehensive introduction to all features upon collection of vehicle followed up by email two days later offering to cover features again if necessary.
Brian Lee
I was very impressed with the salesman Brian Lee who was not your usual pushy salesman
Peter Meng
Casual, friendly atmosphere, coffee and biscuits a nice touch. The whole experience was really enjoyable. I was so happy when i walked out, knowing that i got a good deal and honest service.
Austin Randle
The salesman was fantastic. Not too pushy, lots of information. Helpful. I could not fault him at all
Jasmine Angel
The sales person jasmine angel was fantastic i was soooo happy with the whole experience she was professional polite and fun
Brian Lee
I was made to feel like a valued customer at all times. The way i was shown over my vehicle, so i would be familiar with it, was superb.
Jasmine Angel
It was an absolute pleasure dealing with a female salesperson. This is not something i have come across in the past & I found Jasmine to have a very approachable & professional manner.
Austin Randle
No hard sell, great service, friendly and helpful.
Nick Sherrington
I had previously negotiated a deal with another mazda dealer and they subsequently reneged on their offer. I telephoned the Mt Gravatt dealer and discussed the situation and asked if they could match the original offer. The sales person was very helpful and professional - i was very satisfied with the deal offered and the timeliness of the delivery of the vehicle.
Brian Lee
Brian lee the salesman who helped me was delightful to deal with. Well presented, cheerful, very helpful and helped with anything i needed to know. He made the experience of purchasing my first brand new car so much more enjoyable!
Peter Meng
Peter has made the experience very pleasant and wonderful. .. I hope he will sell me my next mazda.
Jasmine Angel
Jasmine was wonderful. .. .. She explained the features of the car and pointed out things that i had no idea about but found very interesting. She made the whole experience fun and hassle free.
Nick Sherrington
Sales rep Nic was fantastic and a credit to the dealership
Randel Stephens
Very happy with the team of south city mazda
Jasmine Angel
The overall service received from south city mazda was exceptional. Jasmine was a pleasure to deal with and her efficiency was impressive. All at south city made my experience an exciting and hassle free process.
Brian Lee
I was very impressed with the saleman i dealt with and the sales manager. We liked the fact that we never felt pressured' to sign on the dotted line.
Peter Meng
The utmost courtesy of everyone I met in particular Austin and Peter
Jasmine Angel
I went by myself to buy a new car, jasmine was friendly , had a sense of humour, very impressed of her enthusiasm towards customers and appreciated of her accompany with me to Queensland Transport for my rego matter. I believe her energetic of work ethic makes her an excellent sales person.
Thomas Partridge
All the staff so friendly and enjoyed dealing with them
Peter Meng
Fuel economy as expected. Purchase experience very good
DALE DAVEY
Next time i will use the mazda dealership staff instead of the union shopper. I believe this would have given me a
more 'personable' experience. I will do this in the next 2 years
Peter Meng
I had a wonderful experience at south city mazda after several visits to other car dealerships where expectations
were poorly met. The team, especially Peter and the sales manager, were always polite and helpful.
Richard Yang
All excellent. Bank delayed my finance due to floods and mazda were very accommodating (south city)
Peter Meng
While i was there picking up my new car we were invited to join in with peter's birthday wishes (cake). All the team
there are very friendly and very helpful. What a delightful and very professional young man he is. I wish him all the
best for his future :)
FRANK CASA
Exceptional sales skills from the salesman, frank casa, very knowledgeable, will return to him to purchase my next
car
Randel Stephens
Enjoyable, relaxed, no pressure, helpful
Brian Lee
Absolutely professional. I loved the fact that the car was wrapped up like a present. Staff were really friendly!
Richard Yang
I would certainly go back to buy another car next time
Jasmine Angel
Jasmine did a great job, very good salesperson.
Jason Bush
I am always happy with my mazda after having a service carried out at south city mazda.
Barbara Rice
Very satisfied with Ryan (manager) keep up the good work
Jason Bush
Very happy.
Jason Bush
Staff very helpful. Will be returning for next service.
Desmond Senden
South city mazda has a really great team. Right through from the friendly and helpful reception staff to the great
mechanics and all the way to the courtesy bus driver. That makes a great service.
Barbara Rice
The staff have always gone out of their way, including (pick up driver) to make the service go smoothly.
Barbara Rice
Great service team.
Samara Halliwell
Having my lovely sp25 washed and cleaned after service is a big plus for me.
Jason Bush
Great service and response to a concern i had. Courteous, friendliness of staff, and explanation of service, done on
time and phoned to inform when finished
Samara Halliwell
As I have come to expect, the staff provided support and a professional attitude
Barbara Rice
Staff were really good and took time to listen to my concerns and responded in a positive and helpful way.
Barbara Rice
Barbara is excellent & so is the team, i love south city mazda!! well done barbs & team.
Barbara Rice
Very satisfied with the service provided by Ryan, Barbara, and Sam. Thank you guys for your great service.
Jason Bush
Very professional and courteous service.
Barbara Rice
It is always a pleasure going to this mazda dealer, staff are fantastic
Ryan Denny
Always very helpful re dropping me home and pick up service.
Ryan Denny
Great work!!
Ryan Denny
Staff deserve a pay review!
Barbara Rice
It was fantastic that you rang me to book my car for service very happy once again. Easy process to go through,
very polite, treated like we own a beauty. .. Thank you!!!
Samara Halliwell
Congratulations to everyone who works at south city mazda, your team are by far the nicest people i have ever had
Mr Maurie Pickering
South City Mazda
Dear Maurie,
I purchased a Mazda 3 at the end of the recent financial year and wanted to comment on the exemplary service I received. I’m aware you have a Customer Survey but since they only seem to be of the electronic variety and I’m having Internet difficulties, I decided, rather belatedly, to pen this comment.
I wanted to congratulate you on the culture of service your team provides. Without exception I found all staff, including sales, service and courtesy driver, to be personable, efficient, professional and knowledgeable. In each case nothing was too much trouble, for which I was grateful and each provided a very pleasant contrast to previous service in car yards.
I particularly wanted to acknowledge the extraordinary level of service provided by Thomas Partridge, who sold me the car. As a professional sales executive, I found Thomas to be warm, personable, patient and very knowledgeable. He provided clear explanation / responses to enquiries and nothing wast too much trouble. Thomas provided me with the best customer service I’ve ever received in any context – a 12/10 if I had to provide a rating!
I wanted to thank Thomas and all staff for making my car purchase/service experience very pleasant!
Yours faithfully
Liz Stevens
Penny Clancy
Thank you, thank you, thank you Des @ South City Mazda service department. Your commitment to Mazda customers is excellent and I really appreciated you organising to fix my car on short notice whilst I holidayed in Brisbane. You took my phone call at 4:30pm Friday afternoon and had me booked in Monday at 7:30am and back on the road heading 800km soouth by midday.
I listened to your automated phone recording which spoke of South City Mazda’s commitment to your customers and Des demonstrated this by providing exceptional customer service. Keep up the fantastic work!
Jasmine Angel
Friendly staff and good service
Randel Stephens
I can not thank randall from south city mazda mt gravatt enough. Respectful, polite and his great knowledge when
showing my family how to use the buttons around the steering wheel. . randall made the whole experience very
easy and not stressffull at all. Thank you. /jeff
Craig Cowan
Our sales person craig cowan was the best car salesman i have ever dealt with and is a true asset to mazda, he
was helpful, honest and not pushy at all , this is a big part of why we bought from this dealership
Peter Meng
All staff were extremely freindly and helpful. . knowledge of the vehicles was exceptional and they made us feel
very comfortable & welcome. Our overall experience was an absolute pleasure and i would have no hesitation in
recommending south city mazda to any of my friends or family. We will definately be back in the future.
Peter Meng
Peter meng the sales person for mazda understood perfectly the workings of the car and was extremely patient,
courteous and interested in helping. He is an asset to your company.
Peter Meng
Fantastic support, knowledge and expertise provided by austin randle and peter meng. Thank you.
Melissa Williams
I put fairly satisfied for "everything in working order on delivery" only because the blue tooth has a problem, but i
was completely satisfied with how the problem was resolved.
Craig Cowan
All very good . . no problems.
Nic Sherrington
I really would just like to call out the great experience we had in dealing with nick sherrington. He was fantastic! i
was really impressed with the way he related to both my husband and myself. His engaging, relaxed and
professional approach really won us over. He made the experience very special for us oh and michael buble on the
bose sound system was a nice touch. Sold me.
Craig Cowan
Great salesman, craig wasnt pushy and was very helpful.
____
On 22nd October I started to investigate buying a new car in Springwood. I wanted to try a Nissan Micra and took one for a test drive and had my car valued but the failure of the sales person to give me an actual figure, from which to make a decision, saw me leave really disappointed. I continued to check out each car yard along the Springwood stretch but still really wanted the Micra.
I decided to head over to Mt Gravatt passing Mazda on my way, so I called in just to see what was there. By 3pm I had bought a Mazda 2 and was delighted. Craig Cowan was an absolute delight to deal with. Despite me not considering a Mazda, his informative and genuine manner left me feeling delighted with my mind change and comfortable that my grandchildren will be transported in safety and that I now have an exceptional car to take me into retirement.
The professionalism, patience and understanding that Craig displayed was second to none that I had experience that day or previously. Even his chocolate making skills were impressive.
I collected my car on Friday afternoon, several days earlier than expected, and again, Craig's helpfulness and support was outstanding. I was also very impressed by the promise of ongoing provision that I can expect in the future from SCM.
Overall, I cannot tell you how excited and enthusiastic I am with my new car and I know that it was Craig's actions that saw me go no further than your show rooms and in fact buy a car that Saturday.
I had the option of going to the Teachers' Credit Union car sales people on the Monday to continue my car search but the way Craig dealt with me made me feel at ease and special! I really did not want to go elsewhere then.
I look forward to a long and rewarding relationship with your company and thank Craig sincerely for making my decision the right one. Congratulations on a job well done!
With thanks,
Chris Klee
